To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, 'drop-off' appointments are usually available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours or the whole day. Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room. We ask that all dogs be properly restrained on a flat leash or slip leash. We do not allow retractable leashes or flexi-leads as they are a liability for your pet and for our staff.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash, personal checks and Care Credit.
Care Credit is a 3rd party payment plan. You can make low, monthly no-interest payments to Care Credit for your pet's health care. To apply, visit www.CareCredit.com
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. We ask that all dogs be properly restrained on a flat leash or slip leash. We do not allow retractable leashes or flexi-leads as they are a liability for your pet and for our staff.
All cats must be presented in an appropriate cat carrier or on a leash.